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April 23, 2010

The Devil’s Key

The Devil’s Key
Corporate e-mail can be a vast wasteland, but there’s one email function that Jamie Barnett calls the devil’s key — the dreaded ‘reply all.’

Corporate e-mail is a funny thing. Sure, it’s the stuff of great ideas delivered with speed, but it’s also the domain of hopeless misunderstandings, shots across the bow, and somehow absolves us of the decorum required in face-to-face communications.

While volume and grammar are oft-cited grievances, my grumble is about ‘reply all.’ ‘Reply all’ is the devil’s key.



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